I have a situation where a couple agents that are part of the same "Team" and common "Work Flow Group" have two of their CAD buttons greyed out.
The two buttons are the "Hide/Show Contact Management" and "Hide/Show Integrated Browser".
This is a newer installation, and these buttons were working properly all last week.
Logging Out/In does not correct the situation. Same "Team", Same "User Interface", same "Work Flow Group.
I haven't opened a TAC case yet. Has anyone seen this or have an idea of what caused this to happen?