CAD Buttons being Greyed Out?

Unanswered Question
Feb 18th, 2008
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I have a situation where a couple agents that are part of the same "Team" and common "Work Flow Group" have two of their CAD buttons greyed out.

The two buttons are the "Hide/Show Contact Management" and "Hide/Show Integrated Browser".

This is a newer installation, and these buttons were working properly all last week.

Logging Out/In does not correct the situation. Same "Team", Same "User Interface", same "Work Flow Group.

I haven't opened a TAC case yet. Has anyone seen this or have an idea of what caused this to happen?



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Abdulbaseer Mohammed Mon, 02/18/2008 - 13:07
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There must have been some thing changed.

Is this happening to a particular user? is it happening on all pc's for this user?

Is it happening on a particular Workstation? is it happening for all agents regardless who sign on?

1st open a TAC and look for the detail info, gather logs and continue your trouble shooting.



d.gavin Mon, 02/18/2008 - 13:40
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I'm going to open a TAC case, but....

I did log in the agent at another workstation and CAD came up clean with all buttons available. It must be something on their local PC. I did check and there is no firewall active on the PC.

When we figure it out I'll post the solution here.



Abdulbaseer Mohammed Tue, 02/19/2008 - 21:30
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are both good and bad pc on same lan? most likely some things changed on bad pc. Just re install you should be a OK.

rate helpful post.

Good Luck.


d.gavin Wed, 02/20/2008 - 07:46
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Already tried a re-install. Same situation occurs.

Adam Thompson Wed, 02/20/2008 - 12:22
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Since it is working on one PC but not the new installation, you may want to check the user's permission levels.

I ran into an issue with CTIOS that if the user was not a member of the local power user group then many of the buttons where greyed out.

Just a thought.


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