License 4.2 to 6.1

Answered Question
Feb 18th, 2008
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We upgraded 4.2 to 6.1 and received the appropriate lic from TAC, uploaded, then rebooted the server. However if run a license unit report I get 0 under authorized devices and have a negative number in my units reaming field.......any ideas?

Correct Answer by Rob Huffman about 9 years 3 months ago

Hi Ben,


I was just working with Ronny who had this exact issue with licensing.This is the process he used to rectify this problem. Run the Device License Unit Calculator, then send the results to Cisco Licensing requesting the proper DLU License;


Send an email to;


[email protected]


With this;


*Subject - Upgrade from 4.2(3) DLU License File Required


Company Name

Company Address

Company Phone

Contact Name


MAC Address of Pub/First Node


Please find attached the output from our DLU License Calculator:


Here is an example *** of course yours will be different;


CTI Port 0 40 0

Cisco 12 S 2 1 2

Cisco 7902 1 1 1

Cisco 7905 2 9 18

Cisco 7920 4 1 4

Cisco 7935 3 1 3

Cisco 7940 4 10 40

Cisco 7960 4 1 4

Cisco 7970 5 1 5

Cisco ATA 186 1 4 4

Cisco IP Communicator 3 1 3



Can you please forward the license file as soon as possible.


Here is the thread;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfc395/11#selected_message



Hope this helps!

Rob




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Correct Answer
Rob Huffman Mon, 02/18/2008 - 18:23
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Hi Ben,


I was just working with Ronny who had this exact issue with licensing.This is the process he used to rectify this problem. Run the Device License Unit Calculator, then send the results to Cisco Licensing requesting the proper DLU License;


Send an email to;


[email protected]


With this;


*Subject - Upgrade from 4.2(3) DLU License File Required


Company Name

Company Address

Company Phone

Contact Name


MAC Address of Pub/First Node


Please find attached the output from our DLU License Calculator:


Here is an example *** of course yours will be different;


CTI Port 0 40 0

Cisco 12 S 2 1 2

Cisco 7902 1 1 1

Cisco 7905 2 9 18

Cisco 7920 4 1 4

Cisco 7935 3 1 3

Cisco 7940 4 10 40

Cisco 7960 4 1 4

Cisco 7970 5 1 5

Cisco ATA 186 1 4 4

Cisco IP Communicator 3 1 3



Can you please forward the license file as soon as possible.


Here is the thread;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfc395/11#selected_message



Hope this helps!

Rob




ben.peterson Fri, 02/22/2008 - 08:27
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Rob,


Thank you. We were given the wrong information a first. Following your procedure we were given the correct lic file.


Thanks,

Ben

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