License 4.2 to 6.1

Answered Question
Feb 18th, 2008

We upgraded 4.2 to 6.1 and received the appropriate lic from TAC, uploaded, then rebooted the server. However if run a license unit report I get 0 under authorized devices and have a negative number in my units reaming field.......any ideas?

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 9 months ago

Hi Ben,

I was just working with Ronny who had this exact issue with licensing.This is the process he used to rectify this problem. Run the Device License Unit Calculator, then send the results to Cisco Licensing requesting the proper DLU License;

Send an email to;

[email protected]

With this;

*Subject - Upgrade from 4.2(3) DLU License File Required

Company Name

Company Address

Company Phone

Contact Name

MAC Address of Pub/First Node

Please find attached the output from our DLU License Calculator:

Here is an example *** of course yours will be different;

CTI Port 0 40 0

Cisco 12 S 2 1 2

Cisco 7902 1 1 1

Cisco 7905 2 9 18

Cisco 7920 4 1 4

Cisco 7935 3 1 3

Cisco 7940 4 10 40

Cisco 7960 4 1 4

Cisco 7970 5 1 5

Cisco ATA 186 1 4 4

Cisco IP Communicator 3 1 3

Can you please forward the license file as soon as possible.

Here is the thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfc395/11#selected_message

Hope this helps!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
rob.huffman Mon, 02/18/2008 - 18:23

Hi Ben,

I was just working with Ronny who had this exact issue with licensing.This is the process he used to rectify this problem. Run the Device License Unit Calculator, then send the results to Cisco Licensing requesting the proper DLU License;

Send an email to;

[email protected]

With this;

*Subject - Upgrade from 4.2(3) DLU License File Required

Company Name

Company Address

Company Phone

Contact Name

MAC Address of Pub/First Node

Please find attached the output from our DLU License Calculator:

Here is an example *** of course yours will be different;

CTI Port 0 40 0

Cisco 12 S 2 1 2

Cisco 7902 1 1 1

Cisco 7905 2 9 18

Cisco 7920 4 1 4

Cisco 7935 3 1 3

Cisco 7940 4 10 40

Cisco 7960 4 1 4

Cisco 7970 5 1 5

Cisco ATA 186 1 4 4

Cisco IP Communicator 3 1 3

Can you please forward the license file as soon as possible.

Here is the thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfc395/11#selected_message

Hope this helps!

Rob

ben.peterson Fri, 02/22/2008 - 08:27

Rob,

Thank you. We were given the wrong information a first. Following your procedure we were given the correct lic file.

Thanks,

Ben

Actions

This Discussion