Hi Ben,

I was just working with Ronny who had this exact issue with licensing.This is the process he used to rectify this problem. Run the Device License Unit Calculator, then send the results to Cisco Licensing requesting the proper DLU License;

Send an email to;

licensing@cisco.com

With this;

*Subject - Upgrade from 4.2(3) DLU License File Required

Company Name

Company Address

Company Phone

Contact Name

MAC Address of Pub/First Node

Please find attached the output from our DLU License Calculator:

Here is an example *** of course yours will be different;

CTI Port 0 40 0

Cisco 12 S 2 1 2

Cisco 7902 1 1 1

Cisco 7905 2 9 18

Cisco 7920 4 1 4

Cisco 7935 3 1 3

Cisco 7940 4 10 40

Cisco 7960 4 1 4

Cisco 7970 5 1 5

Cisco ATA 186 1 4 4

Cisco IP Communicator 3 1 3

Can you please forward the license file as soon as possible.

Here is the thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfc395/11#selected_message

Hope this helps!

Rob