UC520 and 7961 phone local fails to update

Answered Question
Feb 19th, 2008

I downloaded the correct locale (NL) for my 7941 and 7961 phones.

The 7941 updates correctly, the 7961 fails and remains US. How can I troubleshoot this?


Regards,

Correct Answer by Paolo Bevilacqua about 8 years 11 months ago

Look, these files are not available:


Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml


When the are, you see "Finished" after the tftp transfer completes.


Use the alias option to specify correctly the files that phone wants.


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Paolo Bevilacqua Tue, 02/19/2008 - 01:40

Strange because they are really the same phone. Anyway, enable "debug tftp events" and "term mon". Do a factory reset on the phone, power off, power on with # pressed, press in sequence 123456789*0#. Make sure you have term61.default.loads in the router when you do this.

roydennemans Thu, 03/06/2008 - 03:39

Hello here's the log. As far as I can see all the needed files are available. What is going wrong?



Mar 6 11:27:23.377: TFTP: Looking for CTLSEP001E138CD377.tlv

Mar 6 11:27:23.533: TFTP: Looking for SEP001E138CD377.cnf.xml

Mar 6 11:27:23.609: TFTP: Opened flash:/its/XMLDefault7961.cnf.xml, fd 10, siz

1222 for process 172

Mar 6 11:27:23.613: TFTP: Finished flash:/its/XMLDefault7961.cnf.xml, time 00:

0:00 for process 172

Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml

Mar 6 11:27:25.137: %IPPHONE-6-REG_ALARM: 25: Name=SEP001E138CD377 Load= 7.0(3

0S) Last=Initialized

Mar 6 11:27:25.269: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-5:SEP001E138CD377 I

:10.1.1.13 Socket:4 DeviceType:Phone has unregistered abnormally.

Mar 6 11:27:25.269: %IPPHONE-6-REGISTER: ephone-5:SEP001E138CD377 IP:10.1.1.13

Socket:3 DeviceType:Phone has registered.

Correct Answer
Paolo Bevilacqua Thu, 03/06/2008 - 05:50

Look, these files are not available:


Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml


When the are, you see "Finished" after the tftp transfer completes.


Use the alias option to specify correctly the files that phone wants.


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