Solved: UC520 and 7961 phone local fails to update

roydennemans · ‎02-19-2008

I downloaded the correct locale (NL) for my 7941 and 7961 phones.

The 7941 updates correctly, the 7961 fails and remains US. How can I troubleshoot this?

Regards,

paolo bevilacqua · ‎03-06-2008

Look, these files are not available:

Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml

When the are, you see "Finished" after the tftp transfer completes.

Use the alias option to specify correctly the files that phone wants.

View solution in original post

paolo bevilacqua · ‎02-19-2008

Strange because they are really the same phone. Anyway, enable "debug tftp events" and "term mon". Do a factory reset on the phone, power off, power on with # pressed, press in sequence 123456789*0#. Make sure you have term61.default.loads in the router when you do this.

roydennemans · ‎03-06-2008

Hello here's the log. As far as I can see all the needed files are available. What is going wrong?

Mar 6 11:27:23.377: TFTP: Looking for CTLSEP001E138CD377.tlv

Mar 6 11:27:23.533: TFTP: Looking for SEP001E138CD377.cnf.xml

Mar 6 11:27:23.609: TFTP: Opened flash:/its/XMLDefault7961.cnf.xml, fd 10, siz

1222 for process 172

Mar 6 11:27:23.613: TFTP: Finished flash:/its/XMLDefault7961.cnf.xml, time 00:

0:00 for process 172

Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml

Mar 6 11:27:25.137: %IPPHONE-6-REG_ALARM: 25: Name=SEP001E138CD377 Load= 7.0(3

0S) Last=Initialized

Mar 6 11:27:25.269: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-5:SEP001E138CD377 I

:10.1.1.13 Socket:4 DeviceType:Phone has unregistered abnormally.

Mar 6 11:27:25.269: %IPPHONE-6-REGISTER: ephone-5:SEP001E138CD377 IP:10.1.1.13

Socket:3 DeviceType:Phone has registered.

paolo bevilacqua · ‎03-06-2008

Look, these files are not available:

Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml

When the are, you see "Finished" after the tftp transfer completes.

Use the alias option to specify correctly the files that phone wants.