Unity Notification

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Feb 19th, 2008
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We are unable to get cell phone notification from our Unity Unified VM v5.0(1). We have 16 ports configured between unity and CM and all are configured for both inbound and outbound. When monitoring the port status, we have very little port utilization and you can see unity grab a port to dial out and then almost instantly you see 'idle' 'idle' display in the port status screen.


Any ideas why the call will not go through? We are prefixing the number with a '9'. Also, any helpful logs that I could look at to see what is causing this behavior.


Thanks in advance.


-Jeff

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Jaime Valencia Tue, 02/19/2008 - 14:33
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there are call routing rules configured in Unity which allow or block the numbers that Unity tries to dial for outbound calls


Make sure you have an entry in there that allows the outbound calls to the mobile


HTH

Jaime Valencia Tue, 02/19/2008 - 14:35
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Sorry, was thinking on something else =) i was thinking on routing rules while i tried to type Restriction Tables.


Check the Restriction Tables for your unity box


HTH

Jeff Thompson Tue, 02/19/2008 - 14:38
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Thanks for the quick response. I thought of that as well, and I one defined under 'Restriction Tables -> Default Outdial' and the pattern is 9???????* = yes


Should I have this rule setup within another restriction table?

Jaime Valencia Tue, 02/19/2008 - 14:49
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for testing purposes use the exact mobile number, also make sure the VM ports can reach the appropiate route pattern for the outbound calls.


HTH

ranpierce Tue, 02/19/2008 - 15:29
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I am pretty sure that Unity restriction tables work this way. They go down the list from top to bottom. Once Unity reaches a match to the dial string it will not go farther down the list.


So try it at the top for a test.


rlp

Jeff Thompson Tue, 02/19/2008 - 15:31
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Well it seems to take longer to go back to an idle state, but still no luck. I have verified that the partition for the route pattern is associated with the css for the vm port.


the pattern within the restriction table is at the very top of the 'default outdialer' restriction table


Any other thoughts? any where i could look to see why this call is not going throug?

ranpierce Tue, 02/19/2008 - 15:40
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are you dialing a 9+7 or 91+10 number?


rlp -- Randy

Jeff Thompson Tue, 02/19/2008 - 15:41
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9+7 - I have tried without the 9 as well. The router pattern within cm is 9.xxxxxxx

ranpierce Tue, 02/19/2008 - 15:47
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just for a test to see if the Unity will outdial, do just a * as the first string.


do you have any ports set for outdial in UTIM? there has to be.


Randy

ranpierce Tue, 02/19/2008 - 15:51
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I can not remember if it is message notification or TRaP, I would set both. You have to have outdial ports or Unity will not outdial.


Randy

Jeff Thompson Tue, 02/19/2008 - 15:58
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yes, there are outbound ports for this. This unity was just upgraded from 4.0(5) to 5.0. We were not using this feature before, though when I am now looking at 'tools depot -> switch intergration tools -> telphone intergration manager -> properties' we show no 'access codes' listed (or any way that I can see to add them) and under 'phone view' next to 'Phone system version' it show CallManager 4.x - when we are running 5.x


Any thoughts

ranpierce Wed, 02/20/2008 - 06:34
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I am pretty sure access codes are for other integrations. Not sure about ccm 4.x and 5x.


rlp

ranpierce Wed, 02/20/2008 - 06:35
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What version of the Unity TSP do you bave?


rlp

ranpierce Wed, 02/20/2008 - 08:01
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that is the newest hmm.



rlp

Jeff Thompson Wed, 02/20/2008 - 08:21
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What makes me wonder about the access code is, if I leave out the '9' in the notification number, I can see the call hit the gateway because the first four digits are matching a route pattern to send the call over to our legacy PBX system. But with the '9', I never see the call hit the gateway. And I am using * =yes on call restriction table

ranpierce Wed, 02/20/2008 - 11:00
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access codes are for legacy systems, I assumed you were only ccm.


A Unity port is just like a phone. If you pick up a phone do you need to dial 9 to get a dial tone?


Does your legacy PBX have access codes for voice mail ports?


What system do you have?


Maybe Eric can help us if he is monitoring the forum.


rlp

Jaime Valencia Wed, 02/20/2008 - 11:05
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do you get any errors in the app log when doing the test?


have you gathered a CCM trace to confirm the VM port is dialing?


HTH

Jeff Thompson Wed, 02/20/2008 - 11:11
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No, I have not seen any errors in the app log. I have not gathered a CCM trace yet though that is a good idea. Though like I have stated earlier, I do see the call hitting the gateway when 9 is not part of the dial pattern. When 9 is part of the dial pattern, I never see it hit the gateway. That is just using 'debug isdn q931'

Jeff Thompson Wed, 02/20/2008 - 11:06
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no, we get dial tone with out dialing 9 though in order to dial out we must first dial 9. That is why I thought it was odd that there was no access code within unity. Before we upgraded there was 9 list for the pbx access code. And when I upgrade to 5.0 while going through integration piece, I specified 9 as an access code. But now looking in Utim, the access is not listed there, and I see now where to add it.

Jaime Valencia Wed, 02/20/2008 - 11:17
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OK, can you post the debug isdn q931 to look at the disconnect cause?

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