We are unable to get cell phone notification from our Unity Unified VM v5.0(1). We have 16 ports configured between unity and CM and all are configured for both inbound and outbound. When monitoring the port status, we have very little port utilization and you can see unity grab a port to dial out and then almost instantly you see 'idle' 'idle' display in the port status screen.
Any ideas why the call will not go through? We are prefixing the number with a '9'. Also, any helpful logs that I could look at to see what is causing this behavior.
Thanks in advance.