ACS Engine IP always resets to 0.0.0.0

engineerangelo · ‎02-19-2008

Hi,

We have a problem with our ACS engines. We have 2 ACS Engines and the problem is we cannot disable it as a DHCP client. When its ethernet connection goes down, its IP address resets to 0.0.0.0. The static IP address that we set on it does not retain when we unplug its ethernet connection. We're thinking that this is because the "DHCP enabled" is still set to "Yes" even though we have configured it to have a static IP. We have two new ACS engines and both have the same problem. Hope you guys can help.

Thanks in advance.

Jagdeep Gambhir · ‎02-20-2008

Hi,

We are seeing quite a few issues pertaining to the IP configuration on the 1113s right now. we are investigating the root cause of this issue.

Please try reset the IP then reboot the appliance and see if the IP is still set correctly.

Open a tac case if issue is still there.

Regards,

~JG

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engineerangelo · ‎02-21-2008

Hi,

Yes, we have already tried that and this is the output:

+++++++++++++after entering the IP parameters++++++++++++

New Configuration:

DHCP: No

IP Address: 192.168.1.21

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DNS Servers: 192.168.1.21

IP Address is reconfigured.

Confirm the changes? [Yes]:

New ip address is set.

Default gateway is set to 192.168.1.1.

DNS servers are set to 192.168.1.21.

Test network connectivity [Yes]: Yes

Enter hostname or IP address: 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time<10ms TTL=255

Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

++++++++++++++then ACS services restart++++++++++++++++

+++++++++++After entering the show command+++++++++++++

Cisco Secure ACS: 4.1.1.23

Appliance Management Software: 4.1.1.23

Appliance Base Image: 4.1.1.4

CSA build 4.0.1.543.2: (Patch: 4_0_1_543)

Session Timeout: 10

Last Reboot Time: Thu Feb 21 18:26:49 2008

Current Date & Time: 2/21/2008 18:31:48

Time Zone: (GMT-06:00) Central Time (US & Canada)

NTP Server(s): NTP Synchronization Disabled.

CPU Load Free Disk Free Physical Memory

0.00% 16.5 GB 794 MB

Appliance IP Configuration

DHCP Enabled. . . . . . . . . . .: Yes

IP Address. . . . . . . . . . . .: 192.168.1.21

Subnet Mask . . . . . . . . . . .: 255.255.255.0

Default Gateway . . . . . . . . .: 192.168.1.2

DNS Servers . . . . . . . . . . .:

--- Please hit enter to continue ---

CSAdmin running

CSAuth running

CSDbSync running

CSLog running

CSMon running

CSRadius running

CSTacacs running

CSAgent running

++++++++++++++++then we enter the reboot command++++++++++++++++++++

+++++++++After the reboot, this is the result of the show command:+++++++++++++

Appliance IP Configuration

DHCP Enabled. . . . . . . . . . .: Yes

IP Address. . . . . . . . . . . .: 169.254.94.164

Subnet Mask . . . . . . . . . . .: 255.255.0.0

Default Gateway . . . . . . . . .:

DNS Servers . . . . . . . . . . .:

After the reboot, the IP is not saved.

Regards

Jagdeep Gambhir · ‎02-21-2008

Try using bottom NIC. If still issue is there then get it RMA'd.

We are getting many similar issue and concern team is investigating the cause and fix.

Regards,

~JG