Hi,

There are some good tutorials on Cisco's web site although they are no longer exactly up to date - they'll get you up to speed on the concepts and technology though.

This one gives a good overview:

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/prod_presentation_list.html

Further searching for "Ciscoworks" and "tutorial" on Cisco's web site will throw up some more for the individual components (such as RME, CiscoView, etc.)

HTH

Andrew.