I am having a stupid issue with CM 5.1(3) CAR Tool.
I want to show management only certain fields from summary and detail reports of users (skip the QoS field). So obviously I need to take a CSV report as PDF cant be customized.
The problem is when I take CSV report, there is no defined line for each call. The CSV just goes on in the same line on the report.
This means I am unable to export properly in Excel unless I manually hit "ENTER" after identifying one call.
This report is being generated by the CCM itself and I am unable to intercept the data before it opens in Internet Explorer.
Kindly advise what can be done so that each call detail comes in different line.