Variable7

Answered Question
Feb 20th, 2008

Hi All;

I have an ODBC Gateway node in my script, I need to know what the variable7 value is coming when doing the call from specific telephone number, how can I see it?

Regards

Bilal

I have this problem too.
0 votes
Correct Answer by kre8or2007 about 8 years 9 months ago

If you go on the Logger, SQL Query analyzer, under user tables, there is a dbo.t_Route_Call_Detail that you can look in. This works for ICM 7.1.2.0 through 7.1.5.0 anyways.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Correct Answer
kre8or2007 Wed, 02/20/2008 - 06:08

If you go on the Logger, SQL Query analyzer, under user tables, there is a dbo.t_Route_Call_Detail that you can look in. This works for ICM 7.1.2.0 through 7.1.5.0 anyways.

bilalghayad Thu, 02/21/2008 - 01:27

Big thanks, it worked fine.

Do u know how can I know who is currently logged in to a specify skill group (which agents)?

Regards

Bilal

kre8or2007 Fri, 02/22/2008 - 06:54

Real time reports or supervisor desktop should work if you have those features.

Actions

This Discussion