02-20-2008 05:17 AM - edited 03-14-2019 01:52 AM
Hi All;
I have an ODBC Gateway node in my script, I need to know what the variable7 value is coming when doing the call from specific telephone number, how can I see it?
Regards
Bilal
Solved! Go to Solution.
02-20-2008 06:08 AM
If you go on the Logger, SQL Query analyzer, under user tables, there is a dbo.t_Route_Call_Detail that you can look in. This works for ICM 7.1.2.0 through 7.1.5.0 anyways.
02-20-2008 06:08 AM
If you go on the Logger, SQL Query analyzer, under user tables, there is a dbo.t_Route_Call_Detail that you can look in. This works for ICM 7.1.2.0 through 7.1.5.0 anyways.
02-21-2008 01:27 AM
Big thanks, it worked fine.
Do u know how can I know who is currently logged in to a specify skill group (which agents)?
Regards
Bilal
02-22-2008 06:54 AM
Real time reports or supervisor desktop should work if you have those features.
03-01-2008 02:03 PM
Real time reports u mean the webview reports, correct?
Regards
Bilal
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: