CAD not ready

Unanswered Question
Feb 20th, 2008
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Hi all.

I have an issue with CAD6.1 and IPCCX 4.0(4)SR01.

Sometimes, apparently with no correlation with other events, CAD goes to NOT READY STATE.

Some idea?


Alessandro.

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Riccardo Bua Wed, 02/20/2008 - 07:03
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  • Cisco Employee,

Hi Alessandro,


most likely reasons is a call delivery failure.


Could you please raise a TAC SR on this providing CAD and MIVR logs including agentid/extension and relevant time?


Regards,


Riccardo

arani Thu, 02/21/2008 - 08:58
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Hi Riccardo

thank you for yor help.


It was an issue related to call delivery failure.


Regards.

Alessandro

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