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CAD not ready

arani
Level 1
Level 1

Hi all.

I have an issue with CAD6.1 and IPCCX 4.0(4)SR01.

Sometimes, apparently with no correlation with other events, CAD goes to NOT READY STATE.

Some idea?

Alessandro.

2 Replies 2

Riccardo Bua
Level 5
Level 5

Hi Alessandro,

most likely reasons is a call delivery failure.

Could you please raise a TAC SR on this providing CAD and MIVR logs including agentid/extension and relevant time?

Regards,

Riccardo

Hi Riccardo

thank you for yor help.

It was an issue related to call delivery failure.

Regards.

Alessandro

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