I am wondering if there is a way to route a certain queue to a different center (in a different city). We have 4 call centers (not virtual call centers)with a gateway to each site. Is there a way to route a queue to another site without incurring telco charges? Would the actual call go over the WAN or could it just be redirected to another gateway where it would receive queue servicing and get answered by that call center?
I have this problem too.