I am wanting to verify that crs reporting will give reports if agents make outbound calls. I am not wanting to report on outbound campaigns. If an agent goes off hook with there IPCC ext. and makes an outbound call should crs report on that.
I have a small lab setup. I have an agent logging into IPCC through the IP phone, when I place a call to another extension from my IPCC extension, I am not getting any of that detail in my reports. Am I missing something?
Version of IPCC - 5.0
Version of CM - 5.1