In call manager i know there is an enterprise setting which will make it so that if a user picks up their phone, it will only pick up their main line. They have to press a secondary line in order for it to pick up that line. Thats not what im looking for in this case...
Currently if a user is on the phone, and a second call comes in they lose the softkeys for the first call and the keys for the second call appear. The problem with this is they can't transfer the first call, put them on hold, etc. A simple solution is to use the up/down arrows to select the first call, and you will get all of those softkeys back; the problem is alot of users are having a hard time grasping this.
A more confusing situation is if you are on a call on one line, and a call comes in on a different line. In this case you cant just use the up/down arrow, you have to press the line button to get the original call's soft keys.
Is there a setting in CM so that the phone will by default stay on the active call and keep the soft keys associated with that call?
I am running CM 5.1 in one location, and CM 6.1 in another.