I would like to know if there is a way to force the use of the headset on Cisco 7960 phones. We have call center agents configured for auto answer with headset but the agents are simply deactivating the headset button and as a result the phone stops auto answering. This causes calls to RONA and is causing problems for us. I would like to set the phone so that the headset button cannot be disabled. I have looked at callmanager and cannot find a way to do this. We are using CM 4.1.3 SR5d. Any help would be greatly appreciated.