ALCATEL---QSIG---CCM Message not compatible with call state

sdeltoro1 · ‎02-20-2008

Hi, I have a qsig to receive extension from alcatel and is working fine receiving call on iphone, unity too, but on ivr not working, neither attendant console, seem to be redirect number, because for example if phone from alcatel dial to a member of console, the call is conected but if dial to pilot point not working. and the similar problem on ivr because the route point of ivr make a redirect to cti port

I have captured the log on gateway

*Feb 21 03:05:26.918: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x07D6

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA18391

Preferred, Channel 17

Calling Party Number i = 0x0081, '1897'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '8888'

Plan:Unknown, Type:Unknown

High Layer Compat i = 0x9181

Locking Shift to Codeset 5

Codeset 5 IE 0x32 i = 0x81

*Feb 21 03:05:26.938: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x87D6

Channel ID i = 0xA98391

Exclusive, Channel 17

*Feb 21 03:05:26.954: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x87D6

Facility i = 0x9FAA06800100820100A10B0201010201018003495652

Progress Ind i = 0x8088 - In-band info or appropriate now available

*Feb 21 03:05:26.958: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x87D6

Connected Number i = 0x0083, '8908'

*Feb 21 03:05:27.030: ISDN Se0/0/0:15 Q931: RX <- STATUS pd = 8 callref = 0x07D6

Cause i = 0x80E31C - Information element not implemented

Call State i = 0x04

*Feb 21 03:05:27.034: ISDN Se0/0/0:15 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x07D6

*Feb 21 03:05:27.038: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x87D6

Cause i = 0x80E5 - Message not compatible with call state

*Feb 21 03:05:27.090: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x07D6

Cause i = 0x809080 - Normal call clearing

*Feb 21 03:05:27.102: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x87D6

paolo bevilacqua · ‎02-21-2008

Hi, what exact IOS are you using, and are you using H.323 or MGCP ?

sdeltoro1 · ‎02-21-2008

thanks, it is working now, was the asccii name, and display, using blank field worked it,

so but the calling name is not working on?

i'm using mgcp and ios

flash:c2800nm-spservicesk9-mz.124-15.T1.bin"

any ideas?

paolo bevilacqua · ‎02-22-2008

Hi,

sorry I can't help much when mgcp is used, but I know there is a setting in CM about the qsig version to be used, and few other options as well.