LMS 3.0 --> HUM 1.0

Report Inappropriate Content · ‎02-21-2008

Hi,

we have a Problem with HUM 1.0.

The Portlets "TOP-N CPU/Memory/Interface" stands permanent at "Loading" and a "Error Message says "Error in getting Interfcae Discards.Please see HUMPortlet.log for more details" but this log not exist on the Cisco Works Server.

Thanks

JÃ¶rg

David Stanford · ‎02-21-2008

Check the HumPortal.log instead..it should be there. What errors are in this log?

Report Inappropriate Content · ‎02-22-2008

Hi David,

a Log with named HumPortal.log exist.

I found largest Error Colums in it.

So, I must attach the Log.

Thanks

JÃ¶rg

Joe Clarke · ‎02-23-2008

I don't see any recent errors in this log. When did you last get this error in the GUI? What I do see, however, is that the server is using a German locale with is unsupported. Please set the server locale to either US English or Japanese, then reboot. See if the problem persists.

Report Inappropriate Content · ‎02-25-2008

The Error ist permanent.

We had change the server locale to US English and reboot the server but the Error exist on.

Joe Clarke · ‎02-26-2008

Please clear out the HUMPortal.log, and reproduce the problem. If the error is the same as before, this could point to database corruption.

Report Inappropriate Content · ‎02-27-2008

Hey,

the trouble is solved.

Our Cisco Works Server had a Integration with ACS Server.

So, the User Profil in the ACS Server controls the access to the Applications at Cisco Works.

My Profil has Super Admin at all Applications in Cisco Works and access to HUM and I had no Problem with the other Applications.

But in the Moment when I created a User Profil at the Cisco Work Server (with same Named in the ACS)the Portlets Top N in HUM (and Point "Graph It") was funktional.

So, for Future I now a Integration with ACS is a very difficult Thing.

Thanks vor Help

and best Regards

JÃ¶rg