Stand by sup engine reloding

Unanswered Question
Feb 21st, 2008
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In 7600 router any sup engine 720 if we make it stand by it is Continuously rebooting the stnd by sup

if i made primary sup as a stndby sup then this sup also starts reloading

with some crashinfo

Unexpected exception, CPU signal 10, PC = 0x402933F8


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vaisharm Thu, 02/21/2008 - 07:57
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  • Cisco Employee,

This is a bus error crash which can be sw or hw related. I would sugest opening a case with TAC and provide then show tech, crashinfo, sh log, syslogs and information regarding the last hw/sw changes that were made on this router.


If the router is in a loop, console into the crashing supervisor and capture console text and attach it to the case.


Capturing Text Output from Hyperterminal

http://www.cisco.com/en/US/products/hw/routers/ps233/products_tech_note09186a00800a6bc0.shtml


Troubleshooting Bus Error Crashes

http://www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a00800cdd51.shtml


Retrieving Information from the Crashinfo File

http://www.cisco.com/en/US/products/hw/routers/ps167/products_tech_note09186a00800a6743.shtml


HTH,

-Vaibhav

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