Lost Database Security Password - CUCM 5.1

Unanswered Question

Hi all,

While installing a CUCM 5.1 Subscriber I got an error which stated that the Subscriber was unable to connect to the first node.

This first node was not installed by our company. And the company who administrated the CUCM before did not documented the Security password.. bummer! Because now I'm am unable to install the Subscriber :(

I've allready done some searching on the Cisco webpage and the fora, but dispite this all I was unable to find any solution on how to reset the Security password.

Is there anybody who can help me with this? Or is TAC my only way out...

Best regards,

Paul van den IJssel


The Netherlands

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Rob Huffman Thu, 02/21/2008 - 16:07
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Hi Paul,

This is from fellow NetPros Mahesh and Ken :)

Recovering the Administrator Password

If you lose the Administrator password and cannot access the system, use the following procedure to reset the Administrator password.


Note During this procedure, you will be required to remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.




Step 1 Log in to the system with the following username and password:

Username: pwrecovery

Password: pwreset

The Welcome to admin password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter a new Administrator password.

When you get to this step you will get an option to Change either the administrator password or the security password.


Note The system resets the Administrator username to admin. If you want to set up a different Administrator username and password, use the CLI command set password. For more information, see Appendix A, "Command Line Interface."


Step 7 Reenter the new password.

The system checks the new password for strength. If the password does not contain enough different characters, you get prompted to enter a new password.

Step 8 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.


Hope this helps!


Hi Mahesh and Ken,

Thanks for the quick reply, but I think this password recovery procedure is only for the CUCM Application Administrator.

What I'm looking for is a way to recover a lost Database Security Password, the one which is used by the Informix DB...

Best Regards,

Paul van den IJssel


The Netherlands


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