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Upgrade Firmware IP Phone 7912

wilsonsant
Level 6
Level 6

‎02-21-2008 06:12 PM - edited ‎03-15-2019 09:00 AM

Hi Guys,

My Customer has a CallManager version 5.1, was identify a bug in the IP Phone 7912, occur that I am tryng change de version firmware. In the CCM the new firmware appear but In The IP Phone don't apper the new firmware. I Already effected reset via CCM, reset in IP Phone, Reset Default Factory, but, The IP phone don't load the new firmware.

Any Idea?

Thank You,

Wilson

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10 Replies 10

Jaime Valencia
Cisco Employee
Cisco Employee

‎02-21-2008 09:54 PM

did you uploaded the firmware to the TFTP server that the phone is looking at?

Did you changed the firmware version at device defaults or at device level?

the fact you upload a new firmware does not mean the phones will take it, you need to configure them to use it

HTH

HTH

java

if this helps, please rate
0 Helpful

wilsonsant
Level 6
Level 6
In response to Jaime Valencia

‎02-22-2008 03:23 AM

Yes, In the CCM version I verified that the new version is load.

Preview file
2701 KB
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wilsonsant
Level 6
Level 6

‎02-22-2008 03:28 AM

I followed the procedure annexed,

Best Regards,

Wilson

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2701 KB
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Volodymyr Morskyy
Level 3
Level 3

‎02-26-2008 02:36 AM

Didn't have an opportunity to examine CUCM 5.1, but in 4.2(3) which I have there is Device Defaults Configuration section where firmware loads is set. Also try In your DEVICE SETTING manually set your new firware under Device load name field

0 Helpful

wilsonsant
Level 6
Level 6
In response to Volodymyr Morskyy

‎02-26-2008 03:04 AM

Thank You for your response. The procedure was did way correct but not work. We open a case in TAC.

Regards,

Wilson

0 Helpful

contratoscisco
Level 1
Level 1
In response to wilsonsant

‎01-07-2009 04:42 AM

Hi Wilsonsant,

I have the same problem.

Do you receive a valid answer from the TAC?

Thanks.

0 Helpful

wilsonsant
Level 6
Level 6
In response to contratoscisco

‎01-12-2009 03:51 AM

Hi,

My problem was solved. I had opened a TAC but the problem were that I was select the CCM Wrong, because, my Customer have 02 CCM a one publisher and another subscriber. Do you need the procedure to do the upgrade?

Thank You,

Wilson Santana

0 Helpful

tanmaydevare
Level 1
Level 1
In response to wilsonsant

‎03-14-2009 04:35 AM

Hi,

I would like to have the procedure for the same.

0 Helpful

wilsonsant
Level 6
Level 6
In response to tanmaydevare

‎03-24-2009 05:54 AM

Hi,

I am sorry in answering only now. I had this problem a one year more or less. The did the procedure in annexx. If you try and don't work. Send e_mail for me again.

Wilson Santana

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32 KB
0 Helpful

sonicg
Level 1
Level 1
In response to wilsonsant

‎03-19-2009 09:15 PM

Hi,

I am facing same problem, i need the upgrade process.

Regards

Sonic

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