Using "Super Provider" in JTAPI

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Feb 22nd, 2008
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I heard that instead of manually associating each device with CTI user, you can check "Enable CTI Super Provider" option and that gives this CTI user access to all devices.


However, when I tested it out, this does not turn out to be the case in CCM 4.1(3). I still have to manually associate all devices, otherwise I get the same error: Terminal SEPXXXX is not in provider's domain.

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stephan.steiner Tue, 02/26/2008 - 09:09
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Do you get that error when you make the call to


CiscoProvider.createTerminal(terminalName) ?


As it is, while you can disable device validation, you have another problem with the super provider: you now have to know which phones you want to supervise.. it is not that hard to teach a client to configure a cti user and give it access to certain phones and it may be more natural than having to keep a list of supervised phones in your application configuration file or a database.

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