Using "Super Provider" in JTAPI

Unanswered Question
Feb 22nd, 2008
User Badges:
  • Bronze, 100 points or more

I heard that instead of manually associating each device with CTI user, you can check "Enable CTI Super Provider" option and that gives this CTI user access to all devices.

However, when I tested it out, this does not turn out to be the case in CCM 4.1(3). I still have to manually associate all devices, otherwise I get the same error: Terminal SEPXXXX is not in provider's domain.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
stephan.steiner Tue, 02/26/2008 - 09:09
User Badges:
  • Silver, 250 points or more

Do you get that error when you make the call to

CiscoProvider.createTerminal(terminalName) ?

As it is, while you can disable device validation, you have another problem with the super provider: you now have to know which phones you want to supervise.. it is not that hard to teach a client to configure a cti user and give it access to certain phones and it may be more natural than having to keep a list of supervised phones in your application configuration file or a database.


This Discussion