- Silver, 250 points or more
I was wondering if anyone has run into a requirement where all calls into and out of a gateway needs to be recorded. I know this can be done with no problem as long as the call leg is terminated physically on a phone or port where port monitor spans the voice traffic to the recording server. My question is regarding hairpin calls. For example a call comes in to a phone and call is answered. At this point the call is being recorded. Now another outside call is conferenced into the call, but the IP PHone call is dropped and this now becomes a hairpin call. I understand at this point the orginating call and destination call is the same device and never travels across the switch network. It connection is between PRI channels. Is there away to still record the call or is it safe to say hairpin calls can not be recorded no matter what recording package you use?