Forward Hunt No Answer (not going to Subscriber)

Answered Question
Feb 23rd, 2008

Working w/Unity 4.0. I have the Hunt Pilots, Hunt Lists, and Line Groups setup in CM. In Unity I have a Call Handler setup w/Caller Inputs that transfer to each of the Hunt Groups and is working great. After RNA in a Line Group, it does not go to the Subscriber voice mail, but to another Call Handler. (Company Greeting) Internal calls to the Forward Hunt No Answer Destination works fine, just not externally.

Any help would be much appreciated.

Thank you

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 9 months ago

Hi Brett,

Have a look at the following which describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;

The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

The Forward should be applied at the "Hunt Pilot" Level as you have discovered;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

Can you try setting up the Unity Pilot DN aS the Forward number under the above settings :)

From this good CCM 4.1.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed664.html#wp1023973

After setting these up as well add the Hunt Pilot DN xxxx as an Alternate Extension under the chosen subscribers Voicemail Box :)

Hope this helps!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
rob.huffman Sun, 02/24/2008 - 06:36

Hi Brett,

Have a look at the following which describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;

The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

The Forward should be applied at the "Hunt Pilot" Level as you have discovered;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

Can you try setting up the Unity Pilot DN aS the Forward number under the above settings :)

From this good CCM 4.1.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed664.html#wp1023973

After setting these up as well add the Hunt Pilot DN xxxx as an Alternate Extension under the chosen subscribers Voicemail Box :)

Hope this helps!

Rob

bbtekgraf Sun, 02/24/2008 - 10:22

Rob,

Thank you for the reply. Turns out it was an Exchange Server issue. The new Subscribers I added were on the wrong Exchange Server.

Thanks again!

bbtekgraf Mon, 02/25/2008 - 08:54

Rob,

One last update. The Exchange updates were made, but that had nothing to do w/my CFNA. I added the Hunt Pilot # to Alternate Extensions in Unity, and now it forwards to the greeting.

Some additional information that really helped was found in your reply on:

Conversations >Outline > IP Telephony:

Hunt Group configuration and Unity

Many thanks!

rob.huffman Mon, 02/25/2008 - 09:09

Hi Brett,

You are always welcome my friend :) Glad to be of some small help!

Take care,

Rob

Actions

This Discussion