confused as regards requesting a missing ccna certificate pls assist

Unanswered Question
Feb 24th, 2008

I send you this message in view of an unseen ccna certificate of a friend i introduced to Cisco certifications.He took his test on the 18th of august 2007 and he is still yet to receive his hardcopy certificate. He is worried as regards his documents not being sent or that its been sent to a wrong mailing address.He has therefore decided to request another hard copy certificate.Please give me a step by step approach to getting the web page to making the payment as well as the amount to be paid as regards the new certificate.thanks!!!

I have this problem too.
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