Here is my problem. I get a database error with I try to use the phone services on our 7960 phones. I've been able to replicate this problem at my desk but now even if I delete the user profile and phone from CCM and create a new profile with a different extension number, I still have the same missed/received calls. That leads me to think that the phone itself is tied to the SQL database. If that is the case, would there be a way to go into SQL and just delete this phone?