corporate directory not showing on phone

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Feb 25th, 2008
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I have one phone (7960) in a building of 85 phones, that does not show the corporate directory. Upon pressing the directories button it lists:

1 missed calls;

2 received calls;

3 placed calls.


All other phones at that location show the fourth option of corporate directory.


I have reset the phone both through CM and physically unplugging the wire.

The phone shows the correct TFTP settings, correct DNS, IP address, etc.


Thanks - Wendy B.

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Rob Huffman Mon, 02/25/2008 - 14:10
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Hi Wendy,


Can you please check the Phone Configuration Page for this phone via ccmadmin. Make sure that it doesn't have something set under the Directory url;


Cisco IP Phone - External Data Locations (leave blank to use default)

Information

Directory http://blah/CCMCIP/xmldirectory.asp



This setting on the device will override the default url for directories.


Let us know,

Rob

weichel_1999 Mon, 02/25/2008 - 14:28
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I checked the phone config page.

The external data locations are all blank.


Rob Huffman Mon, 02/25/2008 - 16:48
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Hi Wendy,


If you move this phone to a different port (try one that has a working phone) does the Corporate Directory work? Maybe an acl?


Also, are you using the Callmanager IP address or DNS name in the Direcory url?


Rob

a001b20043809 Wed, 02/27/2008 - 04:57
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You can check if there's the directory URL (http://ccm_address/xmldirectory.asp, for example...) into the enterprise parameters configuration:


Cisco CallManager Administration Guide, Release 3.0(9) - Understanding Enterprise Parameters [Cisco Unified Communications Manager (CallManager)] - Cisco Systems

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_0_9/p2entprm.html


And also, check this URL:


Fixing Issues with Corporate Directory Lookup from the Cisco IP Phone - Cisco Systems

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009463a.shtml


Hope that helps,

Vitor

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