Running IPPC Enterprise 7.X, CAD and 7941's at the agent desk. It looks like some agents have figured out an easy loophole in the system. When logged into CAD and awaiting inbound call to be served to them, all they do is simply go off-hook on the 7941, CAD will go into a talking state, they go on-hook on the phone and then they get dropped back into the queue and CAD resets there state duration back to 0 thus making it impossible for them to be the longest available to receive a call. Any suggestions? Thanks for your assistance!