02-25-2008 03:58 PM - edited 03-15-2019 09:04 AM
Here is the scenario (Call Manager 6.0.1):
DID: 777-666-5555
Directory number: 5555
This number is forwarded to a voicemail box
Non-DID number: 777-444-3333 it is forwarded by our phone company to the DID number 777-666-5555. Everything works, except it is going to the general voicemail box, rather than the subscriber's voicemail box.
The voice gateway seems to send the call to the proper directory number. Any ideas?
Solved! Go to Solution.
02-25-2008 04:09 PM
Hi Sorin,
If the VM system is Unity or Unity Connection you could set up 3333 as an Alternate Extension under 5555. The problem is likely that the VM System is seeing 3333 as the dialed number here and routing to the General Mailbox ;
Alternate Extensions
On the Alternate Extensions page for a user account, you can enter phone numbers to set up alternate extensions in addition to the primary extension of the user. Alternate extensions can be used for various reasons, such as handling multiple line appearances on user phones. Alternate extensions can also make calling Cisco Unity Connection from an alternate device,such as a cell phone, a home phone, or a phone at another work site more convenient.
When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection will prompt the user to enter their password and log on.
From this doc;
Hope this helps!
Rob
02-25-2008 04:09 PM
Hi Sorin,
If the VM system is Unity or Unity Connection you could set up 3333 as an Alternate Extension under 5555. The problem is likely that the VM System is seeing 3333 as the dialed number here and routing to the General Mailbox ;
Alternate Extensions
On the Alternate Extensions page for a user account, you can enter phone numbers to set up alternate extensions in addition to the primary extension of the user. Alternate extensions can be used for various reasons, such as handling multiple line appearances on user phones. Alternate extensions can also make calling Cisco Unity Connection from an alternate device,such as a cell phone, a home phone, or a phone at another work site more convenient.
When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection will prompt the user to enter their password and log on.
From this doc;
Hope this helps!
Rob
02-25-2008 04:26 PM
Thank you. It worked.
I have rated your answer as extremely helpful
02-25-2008 04:42 PM
Hi Sorin,
Thanks so much :) Glad to be of some small help.
Take care,
Rob
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: