We are having an issue with a brand new installation of Unity 5.0 and voicemail ports not answering. The 1st voicemail port is the only one that answers. If it is in use and a second call comes in they get a busy/reorder tone.
Cisco Unity Version: 5.0
Build Version: 5.0(1)
Windows Server Version: Microsoft Windows Server 2003 R2 build 3790 (Service Pack 2)
TSP Version: 8.2(1)
Message recording full length: Licensed
License pooling: Licensed
Realspeak sessions: 36 (0 used)
Cisco Unity Subscriber: 50 (44 used)
Cisco Unity Subscriber Feature - Unified Messaging: 50 (0 used)
Voice recongition sessions: 24 (0 used)
Cisco Unity Subscriber Feature - Unity Inbox: 50 (0 used)
Voice Ports: 16
Secondary Unity server: Not licensed
Upgrade From Unity 4.x: Not licensed
CallManager System Version: 4.2.(1)sr1b
CallManager Administration Version: 4.1(0.11)
CallManager Installation ID: 4.2(1)sr1b
Exchange 2007 on Microsoft Windows Server 2003 R2 build 3790 (Service Pack 2)
We are currently using a Unity 5.x demo license as ours was not here in time for the install. This is a new installation of Unity 5.x, new domain but existing CMs. Prior Unity 4.x and existing CMs were working correctly. This was built this past weekend and every other aspect of the installation works correctly.
I have created the Unity to CM integration twice, reinstalled TSP, deleted then reran CM voicemail port wizard, created a new Line Group and Hunt List and then changed it accordingly in the Hunt Pilot. I have restarted both Unity and CMs as well as the services several times. Every time the voiceports show up in CM as registered. Testing in UTIM passes. I have also tried resetting the ports in both Unity and CM.
I have 16 voicemail ports total with 1-12 answering calls, 13-16 for MWI and traps but not answering calls. Hunt List has ports 1-12 and is set up for Top Down as well set to try the next port if Busy or No Answer.
Disabling the 1st port in UTIM results in a busy/reorder tone for all calls and never rolls to the other ports.
Is this some limitation of the demo license? I did not see where there were any restrictions other than 90 day usage. We should have our license in the next 1-2 weeks.
Any suggestions would be appreciated. I am sure its something simple but I am at a loss at this point.
To me, it seems like it must be a CSS/Partition issue. From your description, I would look at the CSS/Partition of the Pilot Number as it can't seem to dial the rest of the Ports in the Line Group. As well, the IP Phones should not be able to dial the individual Port numbers (only the Pilot number) so something is wrong here.
There are some good ideas in this doc for Unity 5.x with CCM 4.2;
Calling Search Space
Click the name of a calling search space that you set up to contain the partition with all voice mail port directory numbers, as set in Step 9 of the "To Add Partitions and a Calling Search Space to Contain the Voice Mail Ports" procedure. For example, click "VMRestrictedCSS."
***Because this calling search space is not used by subscriber phones, subscribers are not able to dial the voice mail ports. However, subscribers can dial the voice mail pilot number.
To Add Partitions and a Calling Search Space to Contain the Voice Mail Ports
From this good doc;
Hope this helps!