I have a site with Call Manager 5.1.2 and ARC Enterprise 22.214.171.1248(SR2)
We have a problem with ARC believing that extensions are "unavailable" when the extensions are infact available and in regular use.
I have checked that CTI is enabled for the extension and the BLF field is also checked.
The problem remains the same even when the user is logged out and logged back in. We have stopped and started to the ARC service on the server to no avail.
Any assistance would be greatly appreciated!