We have completed the upgrade over the weekend and we are experiencing the following. Users hear the AA and press # but now they have to wait to hear the phrase "please enter your ID" before they can proceed. If they try to enter their ID before being prompted to do so, you hear a message that says "I did not recognize that as a valid entry". Is there a way to change this behavior within Unity so our subscribers do not experience a delay when retrieving their VM remotely?
Thanks in advance