Attached is the sample script that I have been using to test my application which is written using CTI OS API's. However, I am unable to capture the OnCallQueuedEvent and OnCallDequeuedEvent. This might sound like an application dev question. But its not. This might have relation to either the script or something else in the ICM that I am not aware of. Please let me know, if any changes to the script needs to be done. Also, the following is the scenario that I have been executing:
1. Customer calls the dialable number.
2. The agents in the skil group are all busy.
3. The call gets queued and plays me a prompt. The queuing of the call however is at the IP IVR.
But I do not get any events whatsoever while monitoring of all the events using the CTI OS API's.
Looking forward to your suggestions.