CME B-ACD

Unanswered Question
Feb 27th, 2008

Hello:

I am just trying to get B-ACD working, but only for internal IP phones. When they dial a pilot number we would like to have AA service enabled. I had no luck. Following is the config. What am i missing.

application

service aa flash:app-b-acd-2.1.0.0.tcl

paramspace english language en

paramspace english index 1

paramspace english location flash:

param dial-by-extension-option 1

param welcome-prompt _bacd_welcome.au

param aa-pilot 5555

dial-peer voice 9999 voip

service aa

destination-pattern 5555

session target ipv4:10.1.1.1

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 99912 voip

service aa

incoming called-number 5555

codec g711ulaw

I have this problem too.
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Paolo Bevilacqua Wed, 02/27/2008 - 08:05

Hi, basically seems good. Just make dtmf-relay and no-vad to be the same on both DPs. In fact, you can collapse bot DP into one.

Then to see why is not working, the easier is to configure session-protocol sipv2 and debug ccsip message.

Here is a sample of a working config.

It will do what you want.

application

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param handoff-string aa

param dial-by-extension-option 1

paramspace english language en

param max-time-vm-retry 1

param aa-pilot 6099

param max-extension-length 4

paramspace english location flash:

param welcome-prompt _bacd_welcome.au

param voice-mail 1000

param max-time-call-retry 250

param service-name queue

!

service queue flash:app-b-acd-2.1.2.2.tcl

param aa-hunt2 1111

param aa-hunt3 2222

param queue-len 10

param aa-pilot 6099

param queue-manager-debugs 1

param number-of-hunt-grps 4

!

service load aa

!

dial-peer voice 1000 voip

description Auto Attendant

service aa

destination-pattern 6099

session target ipv4:10.10.10.10

incoming called-number 6099

dtmf-relay h245-alphanumeric

codec g711ulaw

!

ephone-dn 1

number 6000 secondary 6000

label Test 1

description Test 1

name Test

call-forward busy 1000

call-forward noan 1000 timeout 10

hold-alert 30 originator

carlosjlopez Mon, 05/05/2008 - 03:08

Hi Micket,

As I can see in your configuration, you use 4 huntgroups for your Script, but you only define two hunt groups (1111, 2222) have you ever use the TCL script with 4 hunt groups?

And if it's afirmative, did you modify the TCL script?

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