02-27-2008 07:16 AM - edited 03-15-2019 09:06 AM
Hello:
I am just trying to get B-ACD working, but only for internal IP phones. When they dial a pilot number we would like to have AA service enabled. I had no luck. Following is the config. What am i missing.
application
service aa flash:app-b-acd-2.1.0.0.tcl
paramspace english language en
paramspace english index 1
paramspace english location flash:
param dial-by-extension-option 1
param welcome-prompt _bacd_welcome.au
param aa-pilot 5555
dial-peer voice 9999 voip
service aa
destination-pattern 5555
session target ipv4:10.1.1.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 99912 voip
service aa
incoming called-number 5555
codec g711ulaw
02-27-2008 08:05 AM
Hi, basically seems good. Just make dtmf-relay and no-vad to be the same on both DPs. In fact, you can collapse bot DP into one.
Then to see why is not working, the easier is to configure session-protocol sipv2 and debug ccsip message.
04-24-2008 05:32 PM
hi,
Did you figure this out? I am having the same problem.
04-25-2008 03:22 AM
Have you configured the loopback DP as mentioned above ?
04-27-2008 06:51 PM
Here is a sample of a working config.
It will do what you want.
application
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 1
param aa-pilot 6099
param max-extension-length 4
paramspace english location flash:
param welcome-prompt _bacd_welcome.au
param voice-mail 1000
param max-time-call-retry 250
param service-name queue
!
service queue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt2 1111
param aa-hunt3 2222
param queue-len 10
param aa-pilot 6099
param queue-manager-debugs 1
param number-of-hunt-grps 4
!
service load aa
!
dial-peer voice 1000 voip
description Auto Attendant
service aa
destination-pattern 6099
session target ipv4:10.10.10.10
incoming called-number 6099
dtmf-relay h245-alphanumeric
codec g711ulaw
!
ephone-dn 1
number 6000 secondary 6000
label Test 1
description Test 1
name Test
call-forward busy 1000
call-forward noan 1000 timeout 10
hold-alert 30 originator
05-05-2008 03:08 AM
Hi Micket,
As I can see in your configuration, you use 4 huntgroups for your Script, but you only define two hunt groups (1111, 2222) have you ever use the TCL script with 4 hunt groups?
And if it's afirmative, did you modify the TCL script?
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