cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
436
Views
0
Helpful
5
Replies

CME B-ACD

Rajesh Revuru
Level 4
Level 4

Hello:

I am just trying to get B-ACD working, but only for internal IP phones. When they dial a pilot number we would like to have AA service enabled. I had no luck. Following is the config. What am i missing.

application

service aa flash:app-b-acd-2.1.0.0.tcl

paramspace english language en

paramspace english index 1

paramspace english location flash:

param dial-by-extension-option 1

param welcome-prompt _bacd_welcome.au

param aa-pilot 5555

dial-peer voice 9999 voip

service aa

destination-pattern 5555

session target ipv4:10.1.1.1

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 99912 voip

service aa

incoming called-number 5555

codec g711ulaw

5 Replies 5

paolo bevilacqua
Hall of Fame
Hall of Fame

Hi, basically seems good. Just make dtmf-relay and no-vad to be the same on both DPs. In fact, you can collapse bot DP into one.

Then to see why is not working, the easier is to configure session-protocol sipv2 and debug ccsip message.

aciscolook
Level 1
Level 1

hi,

Did you figure this out? I am having the same problem.

Have you configured the loopback DP as mentioned above ?

miket
Level 5
Level 5

Here is a sample of a working config.

It will do what you want.

application

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param handoff-string aa

param dial-by-extension-option 1

paramspace english language en

param max-time-vm-retry 1

param aa-pilot 6099

param max-extension-length 4

paramspace english location flash:

param welcome-prompt _bacd_welcome.au

param voice-mail 1000

param max-time-call-retry 250

param service-name queue

!

service queue flash:app-b-acd-2.1.2.2.tcl

param aa-hunt2 1111

param aa-hunt3 2222

param queue-len 10

param aa-pilot 6099

param queue-manager-debugs 1

param number-of-hunt-grps 4

!

service load aa

!

dial-peer voice 1000 voip

description Auto Attendant

service aa

destination-pattern 6099

session target ipv4:10.10.10.10

incoming called-number 6099

dtmf-relay h245-alphanumeric

codec g711ulaw

!

ephone-dn 1

number 6000 secondary 6000

label Test 1

description Test 1

name Test

call-forward busy 1000

call-forward noan 1000 timeout 10

hold-alert 30 originator

Hi Micket,

As I can see in your configuration, you use 4 huntgroups for your Script, but you only define two hunt groups (1111, 2222) have you ever use the TCL script with 4 hunt groups?

And if it's afirmative, did you modify the TCL script?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: