I have IPCC Enterprise with IPIVR. I have one pg with all my agents on that pg. My problem is regarding RONA when the call is sent to an agent. I have created a simple test script. The call comes into the script and I do a "Queue to Skill Group Node" in the script. The routing client at this point is my Callmanager PG. ICM rings the agent phone. If the agent answers the call then all is well. If the agent does not answer the phone it just keeps ringing. I have Enable Target Requery checked in my "Queue to Skill Group Node". My understanding of how this is supposed to work is as follows. After the timeout defined in Agent Desk Settings (ring no answer time) is exceeded then the call should be pulled back and fall out the failed leg of the "Queue to Skill Group Node". The agent should then be put in a not ready status. This does not seem to be working. Has anyone had any experience with this. This seems like such a simple thing but it does not seem to work. Thanks, Mike
I have this problem too.