Could you please tell me how can I handle the behaviour of the AA script depending from the caller:
I briefly describe my scenario:
Main office: Call Manager 4.2.3 + voice gateway 2811 with Aim-Cue 3.0.1 50 licenses for CCM
Branch offices: 3 x voice gateway 2801 with No Cue at all.
I would like to write a script in cue 3.0 that depending on the branch office who call, behaviours in different ways.
I tried this but doesn't works fine:
Branch office n.1 calls a translation pattern (for instance 8001), branch office n.2 calls a transl.patt. 8002 and so on.
All transl patt. Calls cue pilot number (i.e. 19984); the script answers and depending from transl.pattern who calls, using GetContactInfo and a Switch step it influences the behavior.
Is it possible? How can I do it?
Thank you very much for your help
You can use the Get Call Contact Info step and store the Original Called Number in a variable. Then use an If statement based on this variable.