Hi thanks for reading,
I am having a problem. The client requested a one touch directory, to enable this I have created a speeddial.xml and mapped it to the services key after logging on presto one touch directory as a list. However if a user tries to ttransfer a call they get line busy on the screen and the call is disconnected. Normal transfers ie dialing the extension or using a speed dial condfigured on the ephone on a line button are working.
I guess the xml speed dial list is trying to use the same line as the current call. Can anyone think of a way round this?
Thanks in advance.