Unity Connection MWI Problems

Unanswered Question
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jaime Valencia Sat, 03/01/2008 - 12:18

go into the integration page and do a MWI refresh to see if that helps.

is this affecting all users or just some of them?


kim_beadle Mon, 04/21/2008 - 08:12


I have this issue with just one issue out of 50+

MWI is on but no messages, I deleted the user in Unity and recreated, the problem still persists.

kim_beadle Mon, 05/19/2008 - 23:32


did you manage to solve this issue, I cannot see that the fix is to synchronise MWi on a daily basis?

kim_beadle Thu, 05/22/2008 - 23:39

I have checked as I was really hoping this might be the problem...no in both Unity and CCM we have 7710 on 7709 off.

michaelelowery Thu, 05/22/2008 - 11:58

I have a customer on and they are reporting the same issue. Every other day we have to refresh the MWI.

kim_beadle Fri, 05/23/2008 - 02:48

I have to carry out a manual resynch on a daily basis, I have educated one of the users to dial the MWI off number.

There has to be a reason why Unity alerts a phone with MWI on when there is no message, this must happen over night after some kind of automated process on Unity.


This Discussion