IPCC 4.0(5) Agent PhoneBooks

Unanswered Question
Feb 28th, 2008

Since there is no upgrade path from IPCC 4.0(5) to 5.0(1) does anyone know of a way to export the personal phonebooks for the configured agents and then reimport them into the new 5.0 install? I have no problems recreating everything, but my users will not be happy with recreating their phonebooks again.

I have this problem too.
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gearmisner Thu, 10/09/2008 - 13:20

Do you know where the phone books are stored on the server because I am having a hell of a time finding them.

gearmisner Thu, 10/09/2008 - 13:21

To answer your question I remember reading Cisco FAQs and I believe they said there is no way to export the personal phone books from the agents.

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