cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
383
Views
0
Helpful
3
Replies

IPCC 4.0(5) Agent PhoneBooks

bskemme
Level 1
Level 1

Since there is no upgrade path from IPCC 4.0(5) to 5.0(1) does anyone know of a way to export the personal phonebooks for the configured agents and then reimport them into the new 5.0 install? I have no problems recreating everything, but my users will not be happy with recreating their phonebooks again.

3 Replies 3

vmoopeung
Level 5
Level 5

gearmisner
Level 1
Level 1

Do you know where the phone books are stored on the server because I am having a hell of a time finding them.

gearmisner
Level 1
Level 1

To answer your question I remember reading Cisco FAQs and I believe they said there is no way to export the personal phone books from the agents.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: