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IPCC 4.0(5) Agent PhoneBooks

bskemme
Level 1
Level 1

‎02-28-2008 06:44 AM - edited ‎03-14-2019 01:54 AM

Since there is no upgrade path from IPCC 4.0(5) to 5.0(1) does anyone know of a way to export the personal phonebooks for the configured agents and then reimport them into the new 5.0 install? I have no problems recreating everything, but my users will not be happy with recreating their phonebooks again.

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vmoopeung
Level 5
Level 5

‎03-05-2008 12:39 PM

Try using the Global Phone Book in CAD.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00806e7927.shtml

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gearmisner
Level 1
Level 1

‎10-09-2008 01:20 PM

Do you know where the phone books are stored on the server because I am having a hell of a time finding them.

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gearmisner
Level 1
Level 1

‎10-09-2008 01:21 PM

To answer your question I remember reading Cisco FAQs and I believe they said there is no way to export the personal phone books from the agents.

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