hlog "button not active here" in CCME

Unanswered Question
Feb 28th, 2008

I have configured phones in a hunt group and the ephone-template so the Hlog key is available. However on one phone that is part of the hunt group when you press the Hlog key it says: "This key is not active here". I have verified it is in the hunt group configuration and have been told that it rings in the correct spot when the hunt pilot is dialed. Does anyone know why this message would come up?

I have this problem too.
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Paolo Bevilacqua Thu, 02/28/2008 - 08:47

Is that ephone-dn shared or monitored on some other ephone?

If so, that is the expected behavior. If you need a DN that does hunt-group with hlog button, to be shared or monitored, please configure separate DNs for that.

Hope this helps, please rate post if it does!

redray8 Thu, 02/28/2008 - 08:57

thanks for the reply. the DN is not shared or monitored. any other ideas?

redray8 Thu, 02/28/2008 - 09:02

that is already configured. other phones in the hunt group can log out successfully, it seems to be limited to this one phone, and I can't see any configuration differences (aside from the DN etc).

redray8 Thu, 02/28/2008 - 09:27

i did, it is not monitored ther eis only the mwi. there is one thing that i have found, and please tell me if this is significant:

all phones where Hlog work are not dual-line DNs, but the one phone where it does not is a dual-line DN. do you know if this may be the cause? Is there a problem with dual-line DNs and hunt groups or HLog in general?

Paolo Bevilacqua Thu, 02/28/2008 - 09:33

No issue with dual-line and ephone-hunt. In fact, in most cases you need dual line, to be able to do consultive transfers to other people.

Which exact phone FW do you have on that phone ?

redray8 Thu, 02/28/2008 - 09:41


It should be SCCP 8.x on CME 4.0.3

Paolo Bevilacqua Thu, 02/28/2008 - 10:13

FW should be fine.

I can't find in the doc anything against having single-line and dual-line in the same router, yet I would give a try making it single-line as well. After that only a very patient looking at the whole config could reveal something.

philippgrafl Fri, 02/29/2008 - 02:09

I had the same problem and resolved it by deleting the affected ephone-dn and recreated it.


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