I have setup a CRS cluster using IPCC Express 4.(0)4Build 140
I created my propmts which I did put in the prompt directory of the crs editor.
However when I dial into the CTI route point, The prompts wont play. All I hear is "hello are you still there".
I used windows sound recored to record the prompts and I inseretd them as wave callmanager audio source files so as to have them converted to right format. I then pulled them of my callmanager server and put them in the prompts directory.