Hi. Currently I'm configuring attendant console in a CCM6 environment. For some reason we are unable to bring up the call control. We are always receiving "Initialization of Call Control Failed. Retrying" message.
We follow the configuration guide for CCM6 completly. Create the AC user as application user.. assigned the ac user to the CTI Allow Call Park Monitoring Group as well as the CTI Allow all devices super user group.. also I add the specific Attendant Phone to the AC user as well but no luck...
On the client running XP with no Firewall turn on we are having:
32[Thread-12]02/28 14:20:10.171 ERROR Thread-12 >>> ACClientTelephonyMgr.init(): Failed to do provider Login. com.cisco.ac.common.ACException: Unable to create provider -- user is not authorized, please check CM administration.
33[Thread-12]02/28 14:20:10.171 ERROR Thread-12 >>> Exception: com.cisco.ac.common.ACException: Failed_Telephony_Init
Any ideas? Also I created the ACDeviceAuthenticateUser as the configuration guide says but no luck.. I'm out of ideas.. client machine has been rebooted as well as the CallManager.