Prompts stop working

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Feb 28th, 2008
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I have a script that has selections 1, 2, 3 for dfferent queues and it works as intended from 7am until 7pm. After 7pm selection 1 works but selection 2 and 3 play our closed message but we don't close until 11pm. I do not find any reference to "Time of Day" in the script. Any help would be great.


This is Cisco Application Administration - 3.1(2).

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Abdulbaseer Mohammed Thu, 02/28/2008 - 12:33
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If you have express environment CRS editor has the time of day feature is readily available. You can launch help and type time of day that should do it.


Attaching a sample script that has time of day hope it helps.


for enterprise you have the editor with time of day as well.


Good luck,

Baseer.



Patrik Englund Thu, 02/28/2008 - 23:09
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i suggest you run Debug on the script when dialing in, then you will se the steps and what action it takes when you get the closed prompt

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