Prompts stop working

timcaparoon · ‎02-28-2008

I have a script that has selections 1, 2, 3 for dfferent queues and it works as intended from 7am until 7pm. After 7pm selection 1 works but selection 2 and 3 play our closed message but we don't close until 11pm. I do not find any reference to "Time of Day" in the script. Any help would be great.

This is Cisco Application Administration - 3.1(2).

Abdulbaseer Mohammed · ‎02-28-2008

If you have express environment CRS editor has the time of day feature is readily available. You can launch help and type time of day that should do it.

Attaching a sample script that has time of day hope it helps.

for enterprise you have the editor with time of day as well.

Good luck,

Baseer.

Patrik Englund · ‎02-28-2008

i suggest you run Debug on the script when dialing in, then you will se the steps and what action it takes when you get the closed prompt