Outlook displays phone numbers without the 91. When I click on an Outlook contact CUPC shows failed conversation. If I add a 91 plus the 10 digit phone number to the contact then click on it the call goes through. I tried adding an Application Dial rule in CM 6 but it doesn't seem to work. Adding 91 to all of our company contacts is out of the question. Any other suggestions on how to fix this problem?
actually we got it working with app dial rules. please confirm you have configured the following app dial rule (no 414*, since regexp in app dial are somehow different than in translation pattern)
Number Begins With: 414
Number of Digits: 10
Total Digits to be Removed: 0
Prefix With Pattern: 91
however, app dial rules are based on fix number of digits. so you have to be sure the rule matches your dial length. for 4145551212 this would be 10
no, you don't have to restart any CUCM service, only the both CUPS services mentioned in my last post - and probably CUPC client.