We are running CCM 4.3 and Unity v4. We have a DID (602-222-2495) that callers call to get an automated message asking the person to press 1 for English and 2 for Spanish. When the caller hits 1 for English it goes straight to the user's voicemail (ext. 2500 in CM and Unity). When 2 is selected it does what we would like the English line to do and that is ring 3-4 times to let the user have a chance to pick up the phone and if there is no answer then go to the spanish voicemail (2501 in CM and unity). In Unity the 2501 account does not have any call handlers...2500 has two...both pointing to dummy extensions (2495 & 2272) in CM to allow the voicemail part of the process to work, I believe. I'm not cisco certified, so I'm not sure if call handlers might be causing the problem b/c the calls are at least going to the appropriate voicemail box when option 1 or 2 is selected. We just want option 1 to ring 3-4 times before it goes to voicemail.
Any advise would be greatly appreciated and if anymore info. is needed please let me know. Thanks!
Rob, what about caller input on the call handler? He could just let caller-input 1 be attempt transfer to subscriber, and then if they are unavailable go to to VM.